Privacy Policy

This Privacy Policy ("Policy") applies to www.diegoshomemaintenance.com and Diego's Home Maintenance ("Company") and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to the Company include www.diegoshomemaintenance.com. The Company and its website are committed to upholding the highest standards of craftsmanship and customer satisfaction. By using the Company website, you consent to the data practices described in this statement.

Collection of your Personal Information
To better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

• First and last name

• Mailing address

• Email address

• Phone number

If you purchase the Company's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you regarding services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

Use of your Personal Information
The Company collects and uses your personal information in the following ways:

• to operate and deliver the services you have requested

• to provide you with information, products, or services that you request from us

• to provide you with notices about your account

• to carry out the Company's obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection

• to notify you about changes to our www.diegoshomemaintenance.com or any products or services we offer or provide through it

• In any other way, we may describe when you provide the information

• for any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Tracking User Behavior
The Company may track the websites and pages our users visit within the Company to determine which of the Company's services are most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates an interest in a particular subject area.

Automatically Collected Information
The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used to operate the service, maintain its quality, and provide general statistics on the use of the Company's website.

Use of Cookies
The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with the Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies recording your personal information, such as billing and shipping addresses. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.

Security of your Personal Information
The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to implement appropriate security measures to protect your personal information from unauthorized access or alteration. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise, use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications
From time to time, the Company may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications. To improve our services, we may receive a notification when you open an email from the Company or click a link therein.

Suppose you would like to stop receiving marketing or promotional emails from the Company. In that case, you may opt out of such communications by by clicking the unsubscribe link at the bottom of the email..

Text and SMS communications
By providing your phone number and checking the box below, you agree to receive text messages from Diego and Company. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://diegoshomemaintenance/privacy-policy to see our privacy policy and https://diegoshomemaintenance.com/terms-and-conditions for our Terms of Service."

Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes to our services, our data protection practices, or the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Diego's Home Maintenance, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, don't hesitate to get in touch with the Company at:

Diego's Home Maintenance
4203 Nachand Lane
Louisville, Kentucky 47130

Email Address:
support@diegoshomemaintenance.com

Phone Number:
502-608-4182

Effective as of May 25, 2025